Terms and Conditions G&F Privé

Convenience translation. This English version is provided for information only. The legally binding version is the German AGB G&F Privé.

Last updated: August 2026

Contents

1. Section 1 Scope of application and contractual partner
2. Section 2 Our services
3. Section 3 No travel services
4. Section 4 Enquiry, offer and conclusion of contract
5. Section 5 Prices and payment
6. Section 6 Right of withdrawal
7. Section 7 Cancellation and rescheduling by the Client
8. Section 8 Changes to services and cancellation by us
9. Section 9 Cooperation of the Client at the place of service
10. Section 10 Access, keys and absence of the Client
11. Section 11 Valuables and protection of the premises
12. Section 12 Food and beverages, allergens, food safety
13. Section 13 Procurement of fine wines, champagne and spirits
14. Section 14 Alcohol and protection of minors
15. Section 15 The deployed personnel
16. Section 16 Staff leasing (household staff)
17. Section 17 Services outside Germany
18. Section 18 Liability
19. Section 19 Discretion and confidentiality
20. Section 20 Photo and audio recordings
21. Section 21 Data protection
22. Section 22 Consumer dispute resolution
23. Section 23 Final provisions
24. Annex A — Withdrawal instructions
25. Section 1 Scope of application and contractual partner

(1) These terms apply to contracts between Gastro & Friends GmbH (hereinafter "G&F") and Consumers regarding services of the G&F Privé brand.

(2) A Consumer is any natural person who concludes the contract for purposes that predominantly can be attributed neither to their commercial nor to their independent professional activity (Section 13 German Civil Code (BGB)).

(3) G&F Privé is aimed exclusively at private individuals. Services for companies, public authorities and other parties acting in a commercial or independent professional capacity are not rendered by G&F under this brand, but on the basis of G&F's General Terms and Conditions for business dealings.

(4) Invoice recipient. Decisive for classification is who becomes the contractual partner, not to whom the invoice is addressed. If the Client wishes the invoice to be issued to a company, G&F informs the Client prior to conclusion of the contract that the company thereby becomes the contractual partner and that the terms for business dealings then apply exclusively. If the Client personally remains the contractual partner, the invoice is issued in the Client's name.

(5) Before conclusion of the contract, G&F asks in which capacity the Client is acting and states the result in the booking confirmation. If the classification is doubtful, these terms apply.

(6) Deviating terms of the Client shall not become part of the contract unless G&F consents to their validity in text form.

Section 2 Our services

(1) Own services. G&F provides in its own name and for its own account in particular: a) the preparation of dishes by qualified cooks at a location provided by the Client, in particular Private Dining, Show Cooking and Live Cooking, b) service and bar services including beverage service, c) preparation and clearing, table setting, clearing away and cleaning of the working area, d) the procurement of food, beverages, rental equipment and furnishings, e) further services relating to the event, in particular floristry, musical accompaniment, photography and staff for cloakroom or reception, f) all further services designated as own services in the booking confirmation.

(2) One invoice. G&F invoices all own services uniformly to the Client. The Client receives one contract, one point of contact and one invoice.

(3) The precise scope of services is conclusively set out in the booking confirmation.

(4) All services are rendered at a place provided by the Client, in particular in the Client's apartment, house or other premises. G&F provides neither premises nor accommodation.

(5) Own services do not include the transport of persons, accommodation or the rental of motor vehicles. G&F does not provide such services and does not owe them. If the Client wishes such services, paragraph 6 applies exclusively.

(6) Brokered third-party services. At the express request of the Client, G&F may establish contact with providers of services under paragraph 5 as well as of care services. The following applies: a) G&F names the provider with company name and address before conclusion of the contract. b) The contract for the third-party service is concluded exclusively between the Client and the provider. G&F does not become a contractual partner of this service. c) The provider invoices directly to the Client. No total price is formed with services of G&F, and the services are not offered as a package. d) G&F owes in this respect exclusively the careful selection of the provider and the proper forwarding of the enquiry. e) For the third-party service, the terms of the respective provider apply, to which G&F draws attention before conclusion of the contract. f) The price of the brokered service is determined exclusively by the provider. G&F does not raise this price and does not add any mark-up. g) G&F receives its remuneration for brokerage from the Client in the form of the organisation fee under Section 5(10). It is consideration for G&F's own service of selection, coordination and orchestration. h) If in an individual case G&F additionally receives a commission from the provider, G&F informs the Client of this in the offer and credits it against the organisation fee. i) G&F never brokers two or more services under paragraph 5 for the same occasion.

(7) Special requirements for brokered care services. If G&F brokers care services, in particular childcare, the following applies additionally to paragraph 6: a) G&F brokers exclusively providers who have submitted to G&F the qualification credentials required for the activity, their own third-party liability insurance and, in the case of the care of minors, a current extended certificate of good conduct pursuant to Section 30a of the German Federal Central Register Act (BZRG) without relevant entries. b) G&F reviews these credentials for completeness and currency and documents the review. c) The care itself is not provided by G&F. The Client's contractual partner is exclusively the respective provider. d) Medical, nursing and therapeutic services are not the subject of brokerage.

(8) G&F provides its own services through its own employees as well as through self-employed partners whom G&F engages as subcontractors. In both cases G&F remains the sole contractual partner of the Client and is responsible for all persons deployed. Further details are set out in Section 15.

(9) The ongoing provision of household staff (in particular housekeepers and housekeeping personnel), deviating from paragraph 1, is provided in accordance with Section 16 as staff leasing (household staff). Brokerage of care services under paragraph 7 and the procurement of fine wines and spirits under Section 13 remain unaffected.

Section 3 No travel services

(1) G&F provides no accommodation services, no transport of persons and no rental of motor vehicles. Services at a location provided by the Client are not travel services within the meaning of Section 651a(3) BGB.

(2) G&F does not offer package tours or linked travel arrangements and does not act as a tour operator or travel agent.

(3) Services of G&F are not combined with transport, accommodation or vehicle rental services at a total price, in a single booking process or as a package. If the Client wishes such services, Section 2(6) applies exclusively.

(4) Journeys of the deployed persons to and from the place of service do not constitute a transport service towards the Client.

Section 4 Enquiry, offer and conclusion of contract

(1) Depictions on the website, in brochures or in other advertising material are non-binding and do not constitute an offer.

(2) The Client submits its enquiry by telephone, e-mail, via the contact form or in person. G&F thereupon prepares an individual offer in text form.

(3) The offer contains at least: the description of the services, date and place of service, the number of persons deployed, the total price including value added tax, the payment terms, the specification pursuant to Section 2(1) or (6) and the notice regarding the existence or non-existence of a right of withdrawal.

(4) The contract is concluded when the Client accepts the offer in text form and G&F confirms the order by a booking confirmation in text form.

(5) Booking cannot be made directly via G&F's website. There is no ordering function and no possibility of concluding a contract with payment obligation online. Enquiries via the contact form are non-binding and do not trigger any payment obligation. A contract is concluded exclusively pursuant to paragraph 4.

Section 5 Prices and payment

(1) All prices are final prices in euros including the respective applicable statutory value added tax.

(2) Travel and accommodation costs as well as costs for consumables, rental equipment or special furnishings are shown separately in the offer.

(3) For a total price of more than EUR 2,500, G&F may request an advance payment of up to 40 % upon conclusion of the contract. The advance payment serves to secure the expenses that G&F incurs prior to performance, in particular the binding engagement of the deployed specialists. It is credited against the total price.

(4) Crediting and refund of the advance payment. If the Client terminates the contract, the advance payment is credited against any compensation under Section 7. Any amount exceeding the compensation will be refunded without delay, at the latest within 14 calendar days of receipt of the termination. If the service is not rendered for reasons for which G&F is responsible, the advance payment will be refunded in full. The advance payment shall not be forfeited in any case.

(5) The remainder is due without deduction within 14 calendar days of performance of the service and receipt of the invoice.

(6) In the event of default in payment, G&F may demand default interest at five percentage points above the base interest rate. The assertion of a higher damage caused by default is reserved; the Client is permitted to prove a lower damage.

(7) The Client may set off against undisputed or legally established claims. Its statutory rights of retention remain unaffected.

(8) If the Client commissions additional services during the event, these will be charged on the basis of actual expense. G&F informs the Client of the additional costs prior to performance.

(9) Payment is made cashless by bank transfer to the account named in the invoice. Cash payments are not accepted. This preserves the Client's ability to claim the tax reduction for household-related services under Section 35a of the German Income Tax Act (EStG), which requires an invoice and cashless payment.

(10) Organisation fee for brokered services. If, at the Client's request, G&F brokers services under Section 2(6), G&F charges an organisation fee for selection, coordination and orchestration. It is shown separately and by amount in the offer and forms part of G&F's invoice.

(11) The price of the brokered service itself is determined exclusively by the respective provider and is invoiced by the provider directly to the Client. It is not part of G&F's total price. G&F does not add any mark-up to the provider's price.

Section 6 Right of withdrawal

(1) If the Client concludes the contract exclusively using means of distance communication or outside G&F's business premises, the Client is generally entitled to a statutory right of withdrawal. Details are set out in Annex A.

(2) There is no right of withdrawal under Section 312g(2) no. 9 of the German Civil Code (BGB) for contracts concerning the supply of food and beverages and for services in connection with leisure activities where the contract provides for a specific date or period of performance. This applies to the typical services of G&F Privé, in particular Private Dining, Show Cooking, Live Cooking as well as service and bar services on an agreed date.

(3) G&F informs the Client of the non-existence of the right of withdrawal prior to conclusion of the contract in the offer and again in the booking confirmation.

(4) Where, by way of exception, a right of withdrawal exists, in particular for services without a fixed date, the following applies: a) If the service is to begin before expiry of the withdrawal period, this requires the express request of the Client in text form. b) If the Client subsequently withdraws, the Client owes compensation for the services rendered up to the withdrawal (Section 357(8) BGB). c) The right of withdrawal expires upon full performance of the service under the conditions of Section 356(4) BGB.

(5) Additional safeguard. Irrespective of whether a right of withdrawal exists, G&F obtains the Client's declaration before the start of the service that the service is to be rendered at the Client's express request before expiry of any withdrawal period, and informs the Client that any right of withdrawal will be lost upon full performance of the contract (Section 356(4) BGB).

(6) For brokered third-party services under Section 2(6), any right of withdrawal is governed by the contract with the respective provider.

Section 7 Cancellation and rescheduling by the Client

(1) The Client may terminate the contract at any time. Any right of withdrawal under Section 6 remains unaffected and prevails over this provision.

(2) In the event of termination by the Client, G&F may demand the following flat-rate compensation, based on the total price of the affected own service. Receipt of the termination at G&F is decisive: receipt of the termination more than 30 calendar days before the date: 10 %; 30 to 15 calendar days: 25 %; 14 to 7 calendar days: 50 %; 6 to 3 calendar days: 70 %; less than 3 calendar days: 85 %.

(3) The flat rate takes account of saved expenses and other earnings. The Client is in any case permitted to prove that G&F has suffered no damage or a substantially lower damage. G&F is permitted to prove a higher actual damage; this must then be specifically quantified and evidenced.

(4) Third-party costs already bindingly commissioned that cannot be cancelled shall be reimbursed independently of paragraph 2. G&F identifies these costs prior to binding commissioning and obtains the Client's consent.

(5) A rescheduling of the date is possible once free of charge if it is notified in text form more than 30 calendar days before the agreed date, the replacement date is within twelve months and G&F is available. Otherwise paragraph 2 applies.

(6) For brokered third-party services, exclusively the cancellation terms of the respective provider apply.

Section 8 Changes to services and cancellation by us

(1) G&F may make minor changes that are reasonable for the Client, do not alter the character of the service and do not diminish its value. This applies in particular to the substitution of individual ingredients in the event of unavailability and the substitution of individual deployed persons with equivalent qualifications.

(2) Material changes require the Client's consent. If the Client refuses, the Client may terminate the contract without compensation; payments made will be refunded without delay.

(3) G&F may terminate the contract for important cause, in particular in the event of force majeure, of serious danger to the safety of the deployed persons or of significant breach of the Client's cooperation obligations. If the important cause does not lie within the Client's sphere of responsibility, payments made are refunded to the extent that no service has yet been rendered. If the termination is based on a breach of the cooperation obligations or on any other circumstance for which the Client is responsible, Section 9(3) applies accordingly. Further claims are governed by Section 18.

(4) If a deployed person is unavailable at short notice, G&F shall use its best efforts to provide equivalent replacement. If this is not possible, the claim for remuneration for the service not rendered shall lapse.

Section 9 Cooperation of the Client at the place of service

(1) The Client shall provide, in good time and free of charge: a) unimpeded access to the place of service at the agreed time, including delivery access, b) a functional and hygienically impeccable kitchen or suitable work areas with electricity, water and drainage connections, c) sufficient lighting and adequate temperature conditions, d) access to sanitary facilities and a suitable area for breaks and for changing clothes, e) disposal facilities for waste, f) parking possibilities within a reasonable distance.

(2) The Client shall inform G&F in advance of special circumstances at the place of service, in particular of animals, alarm systems, security precautions, structural particularities, lift restrictions and special rules of conduct.

(3) If the Client fails to meet these obligations and performance of the service is thereby rendered impossible or possible only with significant additional effort, the claim for remuneration remains; saved expenses will be credited. Additional effort will be charged on the basis of actual expense, provided that G&F has previously drawn the Client's attention to it.

(4) The Client shall ensure that the deployed persons are treated respectfully at the place of service. In the event of harassment, discrimination or threats against deployed persons, G&F may terminate the assignment immediately; in this case the claim for remuneration remains, and saved expenses will be credited.

Section 10 Access, keys and absence of the Client

(1) If the Client is not present at the start of the service, the Client shall name a person present who is authorised to grant access, with name and telephone number.

(2) Handing over keys, codes or means of access to G&F is done only pursuant to a separate agreement in text form. They are handed over and returned in a documented manner after completion of the service. The Client shall inform G&F before handover if the key belongs to a master key system.

(3) G&F only enters those rooms necessary for the performance of the service.

(4) If the deployed persons do not obtain access at the agreed time, G&F shall make documented attempts to reach the Client and the contact person named under paragraph 1 at the numbers on file and shall wait at least 60 minutes.

(5) If access continues to be denied thereafter, the Client is in default of acceptance. G&F retains the claim for remuneration; saved expenses will be credited, in particular consumables not incurred. The Client is permitted to prove that G&F has saved higher expenses. The waiting time under paragraph 4 counts as service time.

Section 11 Valuables and protection of the premises

(1) The Client shall secure cash, jewellery, works of art, collections and other particularly valuable items before the start of the service or remove them from the work and service area.

(2) If movable individual items with a value of more than EUR 25,000, in particular works of art, antiques, collections or carpets, are located in the work or service area, the Client shall inform G&F thereof in text form before the start of the service. This is the only way G&F can take suitable protective measures and review insurance coverage. Fixed installations, in particular the kitchen, are exempt from this notification obligation.

(3) If no notice is given under paragraph 2, any resulting damage caused by simple negligence shall not be considered contract-typical foreseeable damage within the meaning of Section 18(2). Liability for intent, gross negligence and damages arising from injury to life, body or health remains fully unaffected.

(4) The Client shall point out sensitive surfaces and materials, in particular natural stone, oiled woods, textiles and historical furnishings.

Section 12 Food and beverages, allergens, food safety

(1) G&F ensures compliance with food-law requirements for the food and beverages prepared and served under this contract and provides information on allergens contained and additives subject to labelling.

(2) The Client shall notify allergies, intolerances and special dietary requirements of all participating persons no later than seven calendar days before the date in text form. Without timely and complete notification, G&F cannot guarantee allergen-free preparation.

(3) Where there is a risk of cross-contamination in a kitchen not controlled by G&F, G&F draws attention to residual risks. A guarantee of allergen-freedom cannot be assumed.

(4) The final number of persons must be bindingly notified no later than five calendar days before the date and is the basis for invoicing. Until that time, the number of persons agreed upon conclusion of the contract may be reduced by up to 10 % free of charge, insofar as the scope of services can be reduced correspondingly. For any further reduction, Section 7(2) applies accordingly, based on the price share attributable to the persons no longer participating. Increases will be charged subject to availability and actual expense.

(5) Food is intended for immediate consumption during the event. G&F assumes no responsibility for the taking away or further use of food not consumed, since the cold chain can no longer be ensured after the end of the event. G&F draws attention to this on site.

(6) If the Client contributes its own food or beverages, G&F assumes no food-law responsibility and no liability for them.

Section 13 Procurement of fine wines, champagne and spirits

(1) At the express request of the Client, G&F procures, through its network, fine, rare or limited wines, champagne and spirits (hereinafter "rarities"). Item, vintage, quantity and price are set out in text form in the offer prior to procurement. This provision takes precedence over Section 2(1)(d) for particularly fine collector's and rarity items.

(2) Procurement takes place only after binding order by the Client in text form and after full advance payment of the agreed price plus agreed procurement, transport and insurance costs. G&F is not obliged to advance any funds before receipt of payment or to enter into binding procurement contracts.

(3) Availability. Rarities are offered subject to availability on the market. If a rarity ordered is unavailable or not available on the calculated terms, G&F shall inform the Client without delay; any payments already made for the unavailable item will be refunded in full. Further claims do not exist in this case.

(4) Origin and authenticity. G&F passes on the information of the respective supplier regarding origin, authenticity and condition of the rarity with the diligence of a prudent merchant, but does not carry out its own authenticity or value assessment and owes no examination beyond that. G&F does not assume any guarantee beyond the guarantee assumed by the supplier regarding authenticity, origin, condition, storage, fitness for consumption, maturity or value development. Acquisition serves the purpose of enjoyment and not of capital investment; no specific value development is owed.

(5) Warranty. In the event of justified doubts about the authenticity of a rarity, G&F shall on request assign to the Client any warranty and substitute claims existing against the supplier; pursuing these claims is the Client's responsibility. The Client's statutory rights vis-à-vis G&F remain unaffected insofar as they are not validly limited under Sections 13 and 18.

(6) Passing of risk and transport. The risk of accidental loss and accidental deterioration passes upon handover to the Client or to a person named by the Client. On request, G&F organises insured transport; the costs incurred for this shall be borne by the Client. If the rarity is served at an event, the risk passes upon provision at the event location.

(7) Storage. G&F does not owe storage of procured rarities. If G&F exceptionally assumes safekeeping, this requires a separate agreement in text form.

(8) Right of withdrawal. Any right of withdrawal of the Client is governed by Section 6. In the case of rarities procured individually at the Client's request as well as of goods delivered sealed for reasons of health protection or hygiene, a right of withdrawal under Section 312g(2) BGB may be excluded; G&F informs the Client of the existence or non-existence of the right of withdrawal before conclusion of the contract.

(9) Section 14 applies accordingly to the serving of alcoholic beverages.

Section 14 Alcohol and protection of minors

(1) The deployed persons observe the German Protection of Young Persons Act. They are entitled and obliged to refuse to serve alcoholic beverages to persons for whom the statutory requirements are not met or who are visibly heavily intoxicated.

(2) The Client supports the deployed persons in enforcement and, on request, ensures age verification.

(3) If the serving of alcohol exceptionally requires an official permit, the Client is responsible for obtaining it, unless otherwise agreed.

Section 15 The deployed personnel

(1) G&F renders the services through its own employees as well as through self-employed partners, in particular freelance cooks, whom G&F engages as subcontractors.

(2) G&F selects all deployed persons with care and reviews their qualifications. G&F remains in any case the sole contractual partner of the Client and is liable under Section 18 for the conduct of all deployed persons as for its own. No contractual relationship arises between the Client and the deployed persons.

(3) Professional autonomy. The conception and execution of the cooking and kitchen service is the deployed specialist's professional responsibility. The Client communicates its wishes and specifications to G&F before performance; G&F coordinates them with the specialist.

(4) The Client does not issue employment-law instructions to the deployed persons and does not integrate them into its household. The Client addresses wishes and complaints during performance to G&F or to the on-site contact person named by G&F.

(5) All deployed persons with food contact hold a valid certificate under Section 43(1) of the German Infection Protection Act (IfSG). G&F reviews and documents this prior to the assignment.

(6) Insofar as employees are deployed, the provisions of the German Working Time Act apply. If an event extends beyond the agreed duration, continuation is only permissible insofar as maximum working times and rest periods are observed. G&F is entitled and obliged to terminate the assignment otherwise; services rendered up to that point shall be remunerated.

(7) From a planned assignment duration of six hours, the Client shall provide adequate catering and, throughout the day, non-alcoholic beverages, unless otherwise agreed.

(8) Gratuities given directly to the deployed persons belong to them and are not credited against the price.

Section 16 Staff leasing (household staff)

(1) If, at the Client's request, G&F provides the Client with household staff, in particular housekeepers or housekeeping personnel, for an assignment in the Client's private household, where the Client itself determines the specific execution of the activity, this is done as staff leasing under the German Temporary Employment Act (AÜG).

(2) Selective cooking, service and hospitality services in which the professional direction remains with G&F are not staff leasing but own services under Section 2. The type of service is stated in the offer. Brokerage of childcare under Section 2(7) remains unaffected.

(3) G&F holds the required unlimited permit for temporary employment under Section 1 AÜG. The assignment is expressly designated as staff leasing in the offer; the assigned person is named before the start of the assignment.

(4) G&F remains the employer of the assigned person and bears wages, social security contributions and wage tax. No employment relationship arises between the Client and the assigned person. G&F pays at least the statutory minimum wage as well as any wage floor established under Section 3a AÜG. The Client is informed prior to conclusion of the contract of the level of remuneration compared to comparable employees (Section 8 AÜG); pricing takes this into account.

(5) During the assignment, the assigned person is subject to the Client's right of instruction regarding the concrete execution of the activity; the employment-law right of instruction remains with G&F. During the assignment, the Client assumes the occupational health and safety duty of care (Section 11(6) AÜG), ensures safe working conditions in the household and instructs the person in the local conditions.

(6) The Client ensures compliance with the German Working Time Act, in particular with maximum working times, rest breaks and rest periods. G&F is entitled and obliged to end or interrupt the assignment if continuation would violate mandatory provisions of the German Working Time Act; working time performed until then shall be remunerated.

(7) The same person may not be assigned to the same Client for longer than 18 consecutive months (Section 1(1b) AÜG). G&F is entitled to replace the person before this limit is reached or to end the assignment. Before the start, the Client informs G&F whether and in which periods the person has previously been active in the Client's household, and reports changes without delay.

(8) The Client uses the assigned person exclusively in its own household and for the agreed activities. Onward assignment to third parties is not permitted. The assigned person does not provide medical, nursing or therapeutic services.

(9) If the Client intends to take the assigned person directly into its own employment relationship, the Client shall notify G&F thereof in advance in text form. For this case, the parties shall enter into a separate agreement on a reasonable takeover fee.

(10) Section 19 applies accordingly to discretion and confidentiality.

Section 17 Services outside Germany

(1) Services outside the Federal Republic of Germany require a separate agreement in text form.

(2) They must be bindingly commissioned at least 21 calendar days prior to the date, so that G&F can arrange the required certificates and notifications, in particular A1 certificates and posting notifications in the destination country. In the case of shorter lead time, G&F can accept the order only if the required formalities can demonstrably be completed by the start of the service.

(3) Travel times of the deployed persons count as working time and are remunerated. Travel to and from, accommodation and catering are borne by the Client; the costs are shown separately in the offer.

(4) The Client ensures that the requirements under Section 9 are met at the place of service and names an on-site contact person.

(5) Section 3 remains unaffected. Even for services abroad, G&F does not provide transport or accommodation services.

Section 18 Liability

(1) G&F is liable without limitation a) in cases of intent and gross negligence, b) for damages arising from injury to life, body or health, c) under the provisions of the German Product Liability Act, d) to the extent of any guarantee assumed.

(2) In the event of a simply negligent breach of a material contractual obligation, G&F is liable limited to the foreseeable, contract-typical damage at the time of conclusion of the contract. Material contractual obligations are those whose fulfilment enables the proper execution of the contract in the first place and on whose observance the Client may regularly rely.

(3) Otherwise, liability for simple negligence is excluded.

(4) The foregoing limitations also apply in favour of G&F's statutory representatives, employees and vicarious agents.

(5) For brokered third-party services under Section 2(6), G&F is liable exclusively for the careful selection of the provider, not for the provider's performance.

(6) G&F maintains a business liability insurance. G&F shall inform of scope and coverage sum on request.

(7) Damages must be reported to G&F without delay after becoming known, so that the matter can be clarified and the insurer engaged. The statutory limitation periods remain unaffected.

Section 19 Discretion and confidentiality

(1) G&F and the deployed persons treat all information that becomes known to them concerning the Client, the Client's household, guests and personal circumstances with the utmost confidentiality.

(2) All deployed persons are bound to confidentiality. This obligation continues beyond the end of the assignment and beyond the end of their employment relationship.

(3) G&F only discloses information insofar as this is strictly necessary for the performance of the contract or a statutory obligation exists.

(4) On request, G&F shall enter into a separate confidentiality agreement.

Section 20 Photo and audio recordings

(1) G&F does not take photo or audio recordings at the place of service and does not publish such recordings, unless the Client has previously expressly consented in text form. Any consent given may be withdrawn at any time.

(2) The Client ensures that recordings in which deployed persons are recognisable are not published without their consent.

Section 21 Data protection

The processing of personal data is carried out in accordance with the requirements of the General Data Protection Regulation. Details are set out in G&F's privacy policy, available at https://www.gastro-and-friends.de/datenschutz.

Section 22 Consumer dispute resolution

G&F is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

Section 23 Final provisions

(1) The law of the Federal Republic of Germany applies. If the Client has its habitual residence in another state, the mandatory consumer-protection provisions of that state remain unaffected.

(2) Amendments and additions to the contract require text form. Individual agreements take precedence (Section 305b BGB).

(3) If any provision is invalid or unenforceable, the validity of the remaining provisions remains unaffected. In place of the invalid provision, the statutory provisions apply (Section 306(2) BGB).

Annex A — Withdrawal instructions

These instructions apply to contracts concluded at a distance or off-premises for which a right of withdrawal exists. They do not apply to contracts under Section 6(2) of these terms.

Withdrawal instructions

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day of conclusion of the contract.

To exercise the right of withdrawal, you must inform us

Gastro & Friends GmbH, Schneider-Ulrich-Weg 3, 80999 Munich, Germany. Telephone: +49 89 48402004. E-mail: prive@gastro-and-friends.de

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise with you; in any event, you will not incur any fees as a result of such reimbursement.

If you have requested that the services should begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

End of the withdrawal instructions